Frequently Asked Questions

Everything you need to know before you start painting.

Not at all. Artist Unlock is made for people who want to create something beautiful, even if they have never painted before. Your canvas and paints are numbered to guide you one section at a time, so there is no drawing, color mixing, or artistic experience required. It's a fun process that unlocks the artist inside you!

Your kit arrives with a rolled canvas printed with numbered sections, along with matching numbered paints. Simply match each section to its paint color and fill it in, one area at a time. The product image shows the inspiration for the design and approximately how the design can look once painted, and by the end, you will have created the finished artwork yourself.

Simply purchase the Custom Pet Paint-by-Numbers Kit and upload your pet photo before adding the kit to your cart. We'll take your photo and turn it into a custom paint-by-numbers design, then print, assemble, and ship the complete kit.

The custom pet product page includes full details and photo tips to help guide you through the process.

Every kit includes a canvas with the numbered design, the matching set of numbered acrylic paints, six paintbrushes, a full paint-by-numbers guide with helpful tips, a numbered reference sheet to help you double-check any section as you paint, and a full-color image card showing how your finished design can look.

Choose the Full Kit + DIY Frame option to also receive the DIY frame pieces for displaying your finished artwork.

Your kit includes acrylic paint that goes on smoothly, dries quickly, and creates vibrant color.

No easel is required. Most people simply paint with the canvas flat on a table or desk in a comfortable, well-lit space. If you purchase the DIY frame, you can simply lay the canvas flat on a table to paint it, and frame it after the paint dries, or you can assemble the frame first and then paint it while upright on an easel. There is no right choice; choose the setup that feels most comfortable for you.

The finished painting area measures approximately 16 × 20 inches; the exact size of the paintable area is 40cm x 50cm. Large enough to make a beautiful statement on a wall, while still being comfortable to paint at a table or desk.

Many designs include some smaller areas to help the finished artwork look more refined. For those finer sections, simply switch to a smaller brush and take your time. If you normally use reading glasses for close-up activities, you may find them helpful. Starting with the larger areas is a great way to build confidence and see progress quickly before moving into the smaller details.

You can absolutely take breaks while working on your painting. Simply keep each paint lid tightly closed whenever you are not using it, and return to your painting whenever you are ready. There is no need to rush through the process in one sitting.

No need to worry! If you accidentally paint outside a line or fill in a section with the wrong color, let the paint dry completely, then cover the area with the correct color. Depending on the colors involved, you may need a second coat, but mistakes are easy to correct. You do not need to paint perfectly to create something beautiful.

Absolutely! The 16 × 20 inch canvas gives two people room to work on different areas side by side. It can be a relaxing activity to enjoy with a spouse, child, parent, or friend, and makes it an especially meaningful piece to display when you created it together.

Most people finish in somewhere between 10 and 30 hours total, spread across however many sessions feel right to you. Some people paint for an hour in the evening to unwind. Others spend a rainy weekend completely immersed in it.

There's no timer and no deadline. It's your project at your pace.

And truthfully, the time is part of the value. This isn't a one-hour activity that's over as soon as it begins. It's something you get to return to night after night: a calm, creative break from screens, stress, and constant distraction.

The more there is to paint, the more of that experience you get to enjoy.

It's one of those gifts that people actually remember and tell friends about. A custom kit, such as a pet portrait, feels incredibly personal. You're giving them the experience of discovering they can create something beautiful. The moment when they step back and realize they painted that is an amazing gift.

Orders ship out either the same day or the next business day, and you'll receive tracking as soon as your order ships. Shipping times vary, 2-4 days is normal.

Unlike many paint-by-number companies that ship directly from overseas warehouses and take 2-3 weeks to deliver, we print, assemble, and ship our kits from right here in the US. That means faster delivery, reliable tracking, and no long international wait times.

Custom kits may take 1 additional business day because the design is carefully created from the photo you upload.

Deeply. There is something about matching a number, dipping your brush, and filling in one small section at a time that quiets everything else down. No screens, no notifications, no decisions to agonize over. It's just you and the canvas slowly coming to life. People describe it as meditative, and for many people, it quietly becomes the most peaceful part of their day.

The DIY frame is included only when you choose the Full Kit + DIY Frame option. If you choose the Full Kit without the frame, you will receive everything needed to paint your design and can frame or display the finished piece separately afterward.

We want you to love it, and we stand behind every single kit. If we messed up and something is not right with your kit, reach out to us and we will make it right.